Effective Date: February 22, 2018
Colgate collects your personally identifiable information (“PII”) through the Website when you choose to provide such information, such as when you (i) submit such information through the “Contact” page of the Website, where you must provide your email address, (ii) submit an online form to request a Colgate product, (iii) purchase or reserve a product using the Website’s Shopping Cart, (iv) sign up for our newsletter, (v) chat online with a customer service representative, (vi) post a product review under a nickname, or (vii) post a comment in response to a blog post. This information may include (without limitation) first and last name, home or work address, email address, phone and fax information, credit card information, and authentication details. If you post a product review, we recommend that you select a nickname that does not include all or part of your real name. Colgate also collects your IP address and web log data. Please note that all payments are processed via third party payment processors, and Colgate does not store any of your credit card information. Please be careful not to provide any personal information on any public sections of the Website.
We refer to “PII” to mean first/last name, home address, email address, telephone number, or any government identifier such as a social security number. Note that “non-PII” may also be collected when you visit the Website, in the form of a unique identifier that we or a third party we work with set and read on your browser (e.g., through an online “cookie”) when you visit our website. We describe these technologies in greater detail in Section 5, below.
We will use your PII (i) to operate the Website, (ii) to provide Colgate products and related services (and information about those products and services) to you, (iii) to address your requests for information, products or services, (iv) for research purposes, (v) for product development, and (vi) to send you administrative and promotional marketing. We may also send you emails to ask if you would like to submit a product review. If you provide your email address, we may also work with a data partner who may de-identify these emails in order to send you display media (for instance, when you are logged-in on another website). Where required in the relevant jurisdiction, we will obtain your consent before sending you promotional emails. If you wish to opt out of promotional emails, you may do so by following the “unsubscribe” instructions in the email.
We may use any of the information that you provide in order to fulfill, ship and validate orders you make on or through our website.
Disclosures to Third Parties Assisting In Our Operations. We may share your PII under confidentiality agreements and any legally required data processing agreements with other companies that work with, or on behalf of, Colgate to provide products and services, such as those who are performing research, marketing services, providing email solutions, delivering goods or services, providing cloud hosting services, administering promotions, analyzing data and usage of the products and the Website, providing data enhancement and other marketing services, processing payments, calculating tax on products to be shipped, operating the Website, or providing support and maintenance services, as well as legal, regulatory, audit and other professional advisors. We also share your PII with companies that provide order fulfillment, billing and collection services to us. These companies may use your PII to assist us in our operations or for our legitimate business interests.
Disclosures Under Special Circumstances. We may disclose to third parties, including government agencies, information about you, including PII, to respond in good faith to subpoenas, court orders, legal processes or governmental regulations or inquiries, or to establish or exercise our legal rights or defend against legal claims. We likewise may disclose information where we believe it is necessary to do so in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
Each time you visit the Website, Colgate collects some information to improve the overall quality of your online experience.
Aggregated Data. Colgate collects aggregate queries for internal reporting and also counts, tracks, and aggregates the visitor’s activity into Colgate’s analysis of general traffic-flow at the Website. To these ends, Colgate may merge information about you into aggregated group data. In some cases, Colgate may remove personal identifiers from PII and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Aggregated or anonymous data may be shared with Colgate’s affiliates, business partners, service providers and/or vendors.
Web Server Logs and IP Addresses. An Internet Protocol (“IP”) address is a number that automatically identifies the computer or device you have used to access the Internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your Internet Service Provider. Colgate may use IP addresses to conduct Website analyses and performance reviews and to administer the Website, although it will not combine traffic data with user accounts.
Web Beacons. Some of the Website’s web pages may use web beacons in conjunction with cookies to compile aggregate statistics about Website usage. A web beacon is an electronic image (also referred to as an “action tag,” “single-pixel,” or “clear GIF”) that is commonly used to track the traffic patterns of users from one web page to another in order to maximize web traffic flow and to otherwise analyze the effectiveness of the Website. Some web beacons may be unusable if you elect to reject their associated cookies.
Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates, although web browsers incorporate and activate this functionality in different ways, and it is not always clear whether users intend for these signals to be transmitted. There currently is disagreement, including among participants in the leading Internet standards-setting organization, concerning what, if anything, websites should do when they receive such signals. Colgate currently does not take action in response to these signals, but, if and when a standard is established and accepted, we may reassess how to respond to these signals.back to top
back to top
Under Age 13. This website is not directed to or intended for persons under 13 years of age. Any person who provides their personal information to Colgate via the Website represents that they are 13 years of age or older. If you become aware of any personally identifiable information we have collected from children under 13, please contact us at https://www.colgatepalmolive.com/en-us/contact-us.
Under Age 18. Minors under 18 years of age may have the PII that they have provided to us through the Website deleted by contacting us at https://www.colgatepalmolive.com/en-us/contact-us and requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all our systems and back-up systems.
If you would like your PII removed from our database, changed or updated, you can contact us at https://www.colgatepalmolive.com/en-us/contact-us. If requested, we will promptly verify and delete your account and you will no longer receive emails from Colgate. Your removal from the mailing list or database will not remove records of past transactions or delete information stored in our data backups and archives where we are required to keep your data for legitimate business or legal requirements. Data on past transactions and data stored in backups and archives will be deleted in the normal course of our business. You have the right to access or, if required by applicable laws, receive a copy of your PII held by us by making a written request by sending an email to the contact email address below.back to top
We implement controls on personal information that we hold, which may include (for instance) implementation of firewalls, anti-virus software, and date encryption methods. However, no internet or server technology is 100 percent foolproof and we therefore cannot (and thus do not) make any guarantees about the security of any data you submit to us. Please do not submit any confidential or sensitive information to us.
Please do your part, and avoid sharing with anyone any credentials (such as user names and passwords) that you use to gain to the Website; you are liable for any activity that occurs on your account, and we ask that you protect your credentials.